Leadership
Wrench Group Leadership
Ken Haines
Chief Executive Officer
Ken Haines was appointed CEO of Wrench Group in 2016, transitioning from his position as CEO of Coolray, which he held since 2003. Ken brings with him more than 40 years of experience in the home services industry. Since 2016, Ken’s leadership of the Wrench Group has guided the company to become the second-largest, non-franchised home services company in the United States, partnering with operations in key markets across the country.
Ken’s leadership philosophy is anchored in four core principles: partner with market-leading companies and cultures; attract and retain the best team members; enable cross-market collaboration, and deliver exceptional customer service experiences. Ken believes in accelerating existing local growth through industry-leading people, technology, marketing, and operations resources and support.
Todd Berkland
Vice President, Business Development
Todd Berkland joined Wrench Group as Vice President, Business Development in 2020 after spending 20+ years in progressive operational and business development roles in the homes services industry. Todd spent 18 years at Service Experts Heating and Air Conditioning where he helped organizations across the country maximize profit, improve operations and increase market share. He is an experienced merger and acquisition leader with the ability to identify business growth opportunities and operational excellence. He holds a BBA in Finance from the University of Iowa-Henry B. Tippie College of Business.
Todd notes, “The secret to Wrench’s success is the ability to identify winning cultures followed by a special recipe of collaboration, location autonomy incorporation of best-in-class strategies to accelerate growth.”
Meghann McNally
Chief Marketing Officer
Meghann McNally joined Wrench Group as Chief Marketing Officer in 2018. Transitioning into our company from her position as Director of Marketing Excellence at AGCO Corporation, Meghann brings with her 20 years of experience in the marketing field. She’s also served as North American Marketing Manager at Doosan Infracore. Meghann serves on the Metro Atlanta Red Cross (MARC) Board of Directors and serves as Chair for MARC Mission and Outreach Committee.
She views Wrench Group as an organization comprised of driven leaders at every level of the organization who are dedicated to delivering superior customer service. In marketing, operations, sales and information technology Wrench Group team is investing in leading initiatives that will deliver improved customer experience and continue positioning Wrench as the leader in the industry.
Tonja Morris
Chief Human Resources Officer
Tonja Morris joined Wrench Group as Vice President of Human Resources in 2016 and progressed to Chief Human Resources Officer in 2019. Transitioning into our company from her position as Vice President of Human Resources at Coolray Heating and Cooling, LLC. Tonja brings with her 20 plus years of experience in the field of human resources. She’s previously served as Vice President of Associate Services at Lane Management LLC, Director of Human Resources of Atlantis Plastics, Inc., and as an Adjunct Professor at DeVry University.
As an HR professional, Tonja views people as paramount. She notes that Wrench Group quickly positioned itself as the industry leader in the home services arena by recognizing that they are in the people business. Wrench treats their team members very well and in turn their team members treat their customers even better— “…our goal is to train them so well that they could leave, but to treat them in way that they won’t want to.”
Scott Quesnel
Chief Financial Officer
Scott Quesnel joined Wrench Group in 2019 as Senior Vice President of Finance and Corporate Controller, and was promoted to Chief Financial Officer in 2021. Scott brings with him over 17 years of global accounting experience with a background in public accounting and operational controllership. Scott was previously the Senior Global Controller of a $1b GE Industrial Repairs business, was the lead technical controller for a $3bn publicly traded industrial chemicals company, and most recently served as the global controller of a PE-backed SaaS organization prior to joining Wrench Group. Scott holds a Master’s degree in accounting from the University of Georgia’s Terry College of Business.
Scott believes that Wrench Group combines the best of entrepreneurial leadership, location autonomy, and best practice collaboration to drive growth across the organization and maintain local accountability. Importantly, Scott says “Wrench invests in processes and technology to help our businesses scale profitably and achieve next-level results.”
Robert Sheesley
Chief Information Officer
Robert Sheesley joined Wrench Group as CIO in 2018. Transitioning into our company from his position as Triton Value Creation Consultant in 2017, Robert brings with him 25 plus years of experience in business and technology strategy and transformation. He also served as the Director of Strategic Technology Optimization at University of Pittsburgh Medical Center, Program Director at HEALTHeLINK, and Global Enterprise Architecture Lead at Mylan, Inc. Robert is currently a member of the Board of Directors of the Veterans Leadership Program.
Robert feels that Wrench Group provides an opportunity for himself and every team member at every level across the company to contribute to the success of an industry-leading organization. From leadership, to operations, to techs, every person can participate in the growth, evolution and success of the business.
Paul Smith
Chief Operating Officer
Paul Smith joined Wrench Group as COO in 2019. Transitioning into our company from his position as CEO of Wrench Group Southeast Region, Paul brings with him 29 years of experience in the home services industry. He’s also served as Executive VP and COO of Coolray Cooling, Heating and Plumbing and Parker and Sons in Phoenix, AZ.
Paul attributes his success to his unique background and simplified approach to growing a business. His specialty is taking something complicated and reducing it down to something simple and easier to implement.
He believes Wrench Group provides the support and framework to take great businesses to a higher level while encouraging the entrepreneurial freedom great business leaders desire. When high caliber people with high expectations running the best businesses around the country come together, you want to be part of it. Wrench Group is this opportunity.
Regional Leadership
Jonathan Bancroft
Mid-Atlantic Region
Jonathan Bancroft joined Wrench Group as a regional executive for the Mid-Atlantic Region in 2022. With 23 years of experience in the industry, he transitioned into the role from serving as President and CEO of Morris-Jenkins, the top home services company in Charlotte, N.C. After starting his career as an HVAC apprentice, he eventually became one of the top air conditioning salespeople in the country, racking up more than $3.4 million in sales annually. Jonathan joined the senior leadership team at Morris-Jenkins in 2011 and became the beloved family-owned company’s president in 2014. He has built successful teams and a reputation for stellar customer service by following the company’s credo: “Mr. Jenkins told me to treat you like family.”
Kevin Comerford
California Region
Kevin Comerford joined Wrench Group as a regional executive for California in 2022. Kevin assumed the role after serving as President for Service Champions North, a leading home services company based in Pleasanton, Calif. With more than 25 years of experience in the industry, he has a strong record of building new businesses from the ground up and helping them grow. His parents started a successful HVAC company, which is where he developed the passion to run his own business. He founded Service Champions in 2003, overseeing its rapid growth to five locations across the Bay Area and Sacramento. Kevin specializes in ensuring clients receive extraordinary service and providing his team members with superior training programs.
Jaime DiDomenico
Florida Region
Jaime DiDomenico joined Wrench Group as a regional executive for Florida in 2022. Transitioning into the company from his position as President of CoolToday, PlumbingToday and EnergyToday. He has been working in the service trades industry for more than 40 years, rising through the ranks of operations, call centers, warehousing and eventually landing in senior leadership for home services for a large company, heading up their acquisitions and regions. He started his own venture and acquired the company that would become CoolToday in 2004, expanding from Sarasota, Fla. to Tampa and Fort Myers-Naples.
Jaime serves on numerous non-profit community boards, including as past chair for the Sarasota Boys and Girls Club, the Asolo Reperatory Theater, Meals on Wheels Plus of Manatee County and the Chairman CEO Forum.
Paul Kelly
Southwest Region
Paul Kelly joined Wrench Group as a regional executive for the Southwest region in 2016. Transitioning into our company from his position as owner of Parker and Sons in Phoenix, Arizona, Paul brings with him 30+ years’ experience in the home services industry…, not only in operations but in accounting, finance, sales, marketing and acquisitions… much of that experience with national companies. Although his schooling and early background were in accounting/finance, he prides himself on being marketing and operations-driven. He also serves on the Electric and Gas Industry Association Board and Better Tech Institute Board.
Paul attributes his success to the influence of the industry’s greatest leaders and trainers. He believes that being part of an elite group of businesses, leaders, trainers, and support staff, under the Wrench Group umbrella, further drives him to compete at a higher level, learn from other’s successes and failures, and ultimately drives everyone to better results. He thinks it’s fun being with a winner.
Dennis Laliberte
Central Region
Dennis Laliberte joined Wrench Group as a regional executive for the Central US region in 2022. With 30 years of industry experience, he moved into the role from serving as President of All About Family Home Services, which operates Collins Comfort Masters and All About Water in the HVAC, plumbing and water filtration solutions space in the Phoenix area. Prior to that, he served as Vice President at Parker and Sons, and before that had spent nearly 18 years as Regional and General Manager, among other roles, in the West Division at American Residential Services in Colorado. Dennis holds an MBA from Florida Atlantic University and a bachelor’s degree in accounting and finance from The Ohio State University.
Alan O’Neill
Texas Region
Alan O’Neill joined Wrench Group as a regional executive for the Texas region in 2016. Transitioning into our company from his position as CEO and Founder of Abacus Plumbing, Alan brings with him over 40 years of experience in the home services industry. Alan believes in channeling this wealth of knowledge to share his story. He has been a featured speaker at many prestigious industry events, The Howard Partridge Round Table, Silver Fox, and Better Business Bureau events. Alan hopes to inspire his audiences and help them accomplish greater leadership, gratitude, and motivation. His core tenants of management exemplify the epitome of extraordinary customer service, profitability, and the power of “Imagining The Possibilities”. Alan notes the benefits of Wrench Group include: best practice sharing amongst a geographically diverse group of companies, and a laser-like focus on the customer along with employee development. In addition, the company delivers world-class training and marketing.